- All processes vary.
- The aim of SPC is to minimise variation.
- Variation is expressed in "sample standard deviations" (SD)
- SD is a mathematical term, based on probability theory.
- Consider the process of driving a car along a dry, straight, level road.
- Look at your hands on the steering wheel - they move as you make slight adjustments.
In a normal distribution, most of the time your hands are in the middle
(In the secret language of SPC the "middle" is called the "average" or "mean" or "x-bar")
But sometimes your hands are a little to the left, at other times they're a little to the right
And on rare occasions they're on the extreme left or extreme right.
Taken from www.iso9001help.co.uk